How wello works for your venue

Go to www.wello-wellness.com, choose For partners, then Sign in with your venue's email and password. If you don't have a password or have forgotten it, press Forgot password? and we'll email you a link that signs you in.

If we set your venue up for you, use the invite link we emailed. If it has expired, sign in with the same email address and your venue is linked to your account automatically.

Customers see your venue once we've approved it, you've accepted the partner agreement and your Stripe account is connected. If you signed up yourself, approval comes after you press Submit for review. The line under your venue name in the portal says exactly which step is left, for example "Hidden until payouts are set up on the Payouts tab".

The Overview tab also lists anything that stops customers booking: no classes yet, no photo, or at-home sessions without the areas you travel to.

There's no monthly fee and nothing to pay upfront. wello takes a commission on each booking, agreed with you individually. Some founding partners have their first bookings commission-free; if that's part of your agreement, it's applied automatically in your payouts.

Yes. Press + Add another venue at the top of your portal, and switch between your venues from the same row. Each venue has its own listing, schedule and Stripe account.

A short code on every wello booking, like W-7K3M9Q. It's unique to that booking and never changes.

The customer has it on the screen after booking, in their confirmation and reminder emails, and under Reservations in their account. You have it in every booking email (in the subject line too, so you can search your inbox for it) and on each booking in your Bookings tab.

WhatsApp alerts don't show it yet. Use your email or your portal to match a ref.

A no-show is still a confirmed booking. The customer doesn't get their credits back, and you're paid for it on the next Monday payout as normal.

Customers buy wello credits upfront (1 credit is €1) and spend them on your sessions. You set your prices in credits, so a class at ◈ 20 is worth €20 to you before commission. The service fee customers pay on credits goes to wello and never comes out of your price.

Instant book: the booking is confirmed straight away, and customers can book right up until the session starts. Good for group classes on a timetable.

Request (24h to confirm): the customer asks for a time and you accept or decline. Requests have to be at least 24 hours before the session. Good for private sessions and treatments.

You have 24 hours to answer a request

If you don't answer in time, the request is declined for you and the customer's credits go back to them.

Any of three ways, whichever is quickest for you:

• the Accept booking button in the request email
• the Accept and Decline buttons on WhatsApp, if you've switched on WhatsApp alerts
• your portal's Bookings tab, under Pending, with Confirm booking or Decline

Accepting confirms the booking and emails the customer. Declining returns their credits in full.

Every booking is emailed to your venue's email address, with the booking ref, session, time, name and number of people. It also appears in your Bookings tab. Switch on WhatsApp alerts to get them on your phone too.

Yes. Customers can add a note when they book, and they confirm they'll tell you about any injuries or conditions. Notes show on the booking in your Bookings tab and in the booking email.

1. Press + Add offering and pick what it is: Group class, Private session or Treatment.
2. Give it a name, a length in minutes and a price in credits. For a group class, set how many places it has.
3. Under When it runs, press Add a window, then pick the day, the start time and how many sessions in a row. Add another window for each different day or time.
4. Press Add and go live. It's bookable straight away.

No. Weekly classes keep rolling forward on their own, always four weeks ahead, until you change or remove them. You only need to come back when something changes.

On the Schedule tab, press Change on a class's price to update it, or Edit to change its name, length, places, days or times. Changes apply to future sessions that nobody has booked yet; booked sessions keep what the customer paid.

Press Remove on the class, or Delete offering inside its editor. Its upcoming sessions that nobody has booked come off your timetable straight away. Sessions someone has booked stay, and you can cancel them from the Bookings tab if you need to.

A private session is usually request to book with no set times. Customers pick a date and time that suits them and you accept or decline within 24 hours. If you travel to the customer, add the areas you cover and any travel fee under Coverage areas.

Schedule tab, then Timetable. It shows every upcoming session, how many places are booked and how many are left.

For some booking systems we can import your timetable, so your classes show on wello without retyping them. Tell us which one you use and we set it up with you. wello bookings aren't written back into your own system, so add them there yourself if you use it to track numbers.

Open the Listing tab, or press Edit listing at the top of your portal. Good photos of your space and your classes make the biggest difference to bookings.

In Settings, under Listing status, press Pause listing. Customers can't see or book you while you're paused. Press Resume listing when you're ready again. Existing bookings stay as they are.

Settings, then Business details, for your name, address, phone and cancellation window. To change the email address bookings go to, email us.

1. Open Settings, then Notifications.
2. Add the WhatsApp number you want bookings sent to, with the country code, for example +34.
3. Switch on WhatsApp alerts and save.

New bookings then arrive on WhatsApp, and requests come with Accept and Decline buttons you can tap straight from the message.

An optional setting for new instant bookings. When it's on, each new booking alert has a Cancel button you can use for a short time after the booking arrives, no questions asked, if you genuinely can't take it. The customer gets their credits back in full.

2 hours, counted only 09:00 to 21:00 Mallorca time

It closes earlier if the session starts sooner. After that you can still cancel from your Bookings tab with a reason.

To your venue's email address, the one you sign in with. To change it, email hello@wello-wellness.com.

Up to your cancellation window before the session, and their credits come back in full. After that the booking can't be cancelled and isn't refunded.

The window starts at 12 hours for venues and 48 hours for private instructors. You can set anything from 1 to 168 hours.

A customer can cancel a request at any time until you accept it.

Yes, right up to the start of the session. In the Bookings tab, press Cancel on the booking and give a short reason. The customer is refunded in full and told straight away.

We see every venue cancellation, and we'll get in touch if they happen often. If you've switched on the safety window, cancelling from the alert soon after the booking arrives is no questions asked.

Every Monday. We pay the sessions that ended before that Monday, less the commission we agreed, straight to your Stripe account, and Stripe sends it to your bank. You get a statement by email for each payout, listing the sessions it covers.

The Payouts tab shows what's building up for next Monday, session by session. Press View payouts on Stripe to see every payout that has reached your account.

Payouts tab, then Bank details. It opens your Stripe account, where you manage your bank account securely. wello never sees or stores your bank details.

Nothing is lost. Your earnings wait, and we pay them on the first Monday after your Stripe account is connected.